Millvale House Napier

Family support

Family become part of our community. We encourage family members to be actively involved in their loved one’s care, and to share their in-depth and intimate knowledge of their loved one with us.

There is honesty and openness. This builds trusting relationships between us all. Family are always welcome and there is an open invitation to stay for a meal.

We respect and support the wish of some family members to remain actively involved in certain practical aspects of their loved one’s care.

We rely on family to tell us what is going well and what we can do better. How can we make things better for you and your family? Please come and talk with us if you have any suggestions or concerns at all. We rely on your feedback to help us improve.